It is my
second bad service experience with NBK. First experience was that I took my ATM
card in my hand and handed over to their customer service adviser. I told him I
want to close this account. Also I got on paper in Arabic to show how him what
exact I want to avoid any confusion or misunderstanding. He prepared the all
required documents, told me that he is going to close this account, go to atm
machine take out money and deposit it into your other account. I went to the
atm machine took out money from the account and deposited into my other
account. After finishing this physical ritual I went to the customer service
adviser to inform him about completion of successful triumph, although he
should have transferred it by electronically. He took my atm card, broke it and
then put it into the bin and told me you can collect atm card for other account
after three days. After three days I went to collect atm card for other
account, after collection came back home. I have checked on line but surprised
to see that he didn’t close the account and issued new card for same account. I
went to the NBK again and told the service adviser that you didn’t close the
account. He told me that there is direct debit on the account so I can not
close the account unless person who put the direct debit on the account come in
person to cancel it. What a 100’s years old rule? I cant remember what happened next but it
wasn’t easy and I had to make few trips to the branch.
After this
incident I started to look on the internet about NBK customers bad experiences.
I have found out one entry and they have resolved it very quickly. I tweeted to
@NBK that Iam going to write a blog about your bad customer service but I could
not write about it.
Few days ago
I went to the NBK for same purpose, same procedure i.e paper in my hand written
in Arabic and explained to the customer service adviser. He prepared the pile
of documents and sent me to the counter. The cashier told me that system
wouldn’t let it close because there is direct debit on the account. I have to
bring that person in person to the branch to cancel the DD on the account. I
told to the cashier that if there is dd on the account just cancels it.
Cashiers supervisor told me bring that person she will do it quickly. Now I
don’t know what to do next but coming to the one of the best bank in the middle
east NBK has some mysterious dodgy dealings i.e one of my Kuwaiti friend
borrowed money from the bank and after sometime they wanted to pay it back they
went to many branches but they heard same answer there is a problem with
system. It means that they can extend time by system problem and charge more
interest on the loan. I don’t know what happened next but It wasn’t easy thing
but I would call it triumph. I have told about this incident to another friend
and they said it happened to them as well. I don’t know whether it is true that
if you borrow any money from the bank in Kuwait uk
If you
enter to the cabins of NBK customer service advisers interestingly you find lots
of awards displayed on their desks or back cabinets. Once I had some dealing
with one he took so long time and I told him I think you are the best employee
of the bank because you have lots of rewards. He replied to me yes he is the
best, he has some more rewards and no more place to display. Mater of fact he
was very lazy fat guy unfit to work and walk. If I have power I take his
rewards for his laziness. Iam not against fat but if you have assigned a duty
it should be performed in reasonably time.
Have you
ever dealt with NBK and have bad experience I would like to here about it.
Please share with others. Please write to CBK (central Bank of Kuwait
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